Descripción
Technical Service Representative - Coatings Packaging
As a Technical Service Representative you will provide technical service and trial support to Beverage customers throughout the EMEA region and act as first responder for other segments when geographical proximity dictates.
Key Responsibilities
· Attend main trials (mainly without local support) across the entire EMEA region
· Previous experience in can-making or engineering
· Ability to optimize settings for spray machines for internal spray lacquer
· Ensure all trials and plant related activities are carried out and managed to PPGs EHS policies
· Provide technical support to customers with new technologies and legacy products.
· Coordinate technical assistance to our major customers
· Ensure all trials and plant related activities are carried out and managed to agreed standards and with “Best-in-Class” line trial and plant audit methodologies across Coatings in EMEA, using Secure Launch and other PPG quality tools.
· Deliver training programes to broaden the skills matrix for all areas of the segment both within PPG and at customer facilities
· Liaise with equipment suppliers to support PPG understanding and enhance technical support capability of PPG technical team at customer sites.
· Deliver world-class post-conversion technical support to enhance plant relationships and to respond quickly to problems using established problem analyses, including Kepner-Tregoe programes
· Instigate continuous improvement programes at customer facilities
· Establish effective working partnerships with plants
· Establish effective working partnerships with PPG peers.
· Effective use of the Technical Support SharePoint site to share data and experience on a Global basis.
· Carry out Troubleshooting activities at customer sites.
· Investigate and understand failed trials in order to learn how to ensure the same issues are not repeated.
· Work with Segment Support labs to test trial can items and assist in local development projects if necessary
Qualifications
- Understanding of Packaging Coatings business, with a focus on the beverage sector or similar sector (i.e., food, beauty & personnel care, etc.)
- Experience of EHS policies and reporting methods
- Excellent verbal and written English
- Good communication and interpersonal skills.
- Good IT skills
- Willingness to travel across EMEA and work away from home (60 to 70% of the time)
- Be able to work independently and under your own initiative.
- Clean driving license
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
Los rangos salariales y beneficios de PPG pueden variar según la ubicación, lo que nos permite compensar a los empleados de manera competitiva en diferentes mercados geográficos. PPG considera varios factores al tomar decisiones sobre compensación, que incluyen entre otros, conjuntos de habilidades, experiencia y capacitación, calificaciones y educación, licencias y certificaciones, y otras necesidades de la organización. También pueden aplicarse otros incentivos.
Nuestros programas de beneficios para empleados están diseñados para apoyar la salud y el bienestar de nuestros empleados. La cobertura y los beneficios del seguro se ajustarán a los términos y condiciones de los planes aplicables y de los documentos rectores asociados al plan.
Requisitos
Descripción
Technical Service Representative - Coatings Packaging
As a Technical Service Representative you will provide technical service and trial support to Beverage customers throughout the EMEA region and act as first responder for other segments when geographical proximity dictates.
Key Responsibilities
· Attend main trials (mainly without local support) across the entire EMEA region
· Previous experience in can-making or engineering
· Ability to optimize settings for spray machines for internal spray lacquer
· Ensure all trials and plant related activities are carried out and managed to PPGs EHS policies
· Provide technical support to customers with new technologies and legacy products.
· Coordinate technical assistance to our major customers
· Ensure all trials and plant related activities are carried out and managed to agreed standards and with “Best-in-Class” line trial and plant audit methodologies across Coatings in EMEA, using Secure Launch and other PPG quality tools.
· Deliver training programes to broaden the skills matrix for all areas of the segment both within PPG and at customer facilities
· Liaise with equipment suppliers to support PPG understanding and enhance technical support capability of PPG technical team at customer sites.
· Deliver world-class post-conversion technical support to enhance plant relationships and to respond quickly to problems using established problem analyses, including Kepner-Tregoe programes
· Instigate continuous improvement programes at customer facilities
· Establish effective working partnerships with plants
· Establish effective working partnerships with PPG peers.
· Effective use of the Technical Support SharePoint site to share data and experience on a Global basis.
· Carry out Troubleshooting activities at customer sites.
· Investigate and understand failed trials in order to learn how to ensure the same issues are not repeated.
· Work with Segment Support labs to test trial can items and assist in local development projects if necessary
Qualifications
- Understanding of Packaging Coatings business, with a focus on the beverage sector or similar sector (i.e., food, beauty & personnel care, etc.)
- Experience of EHS policies and reporting methods
- Excellent verbal and written English
- Good communication and interpersonal skills.
- Good IT skills
- Willingness to travel across EMEA and work away from home (60 to 70% of the time)
- Be able to work independently and under your own initiative.
- Clean driving license
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
Los rangos salariales y beneficios de PPG pueden variar según la ubicación, lo que nos permite compensar a los empleados de manera competitiva en diferentes mercados geográficos. PPG considera varios factores al tomar decisiones sobre compensación, que incluyen entre otros, conjuntos de habilidades, experiencia y capacitación, calificaciones y educación, licencias y certificaciones, y otras necesidades de la organización. También pueden aplicarse otros incentivos.
Nuestros programas de beneficios para empleados están diseñados para apoyar la salud y el bienestar de nuestros empleados. La cobertura y los beneficios del seguro se ajustarán a los términos y condiciones de los planes aplicables y de los documentos rectores asociados al plan.
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